Risk Free Software - 90 Day Guarantee
Omnistar is so convinced that you'll absolutely
love our product that we offer a 90-day “No Questions
Asked” money back guarantee. We offer a 90 day trial
period for our products, so if you decide to cancel for any
reason, then simply open a support ticket and let us know.
Let us know your domain name and purchase date and we will
immediately refund your money the same day!
Before you
request a refund
If you have problems installing
our software, then please take advantage of our free installation
service. If you would like our technical team to install the
software, please contact us. We will install the software
and answer any initial questions. If you are having technical
issues then contact
our support team before you request a refund.
Request a refund
To request a refund within the
first 90 days simply fill out a support ticket that includes
your domain name and purchase date.
Same Day Install Guarantee
Omnistar Interactive guarantees that a product
specialist will attempt to complete all install requests that
are received before 3PM EST Monday through Friday on the same
day. If the install request comes in after 3PM, the install
will be attempted on the next business day. Omnistar Interactive
only guarantees that an attempt to do the install will be
done on the same day. The client will be notified if there
are problems or if Omnistar Interactive requires additional
information.
Same Day Support Response Guarantee Including
Saturday and Sunday!
Omnistar guarantees that users who submit
a trouble ticket via our Online Customer Care System before
3PM EST, will receive a response by 11:59PM the same day or
the user will receive a credit of five dollars toward their
next billing per incident if they have an Omnistar Interactive
hosted solution. If the client has the install solution, then
they will receive a coupon code for five dollars on the next
purchase. The maximum a client can earn within one month using
this guarantee is twenty five dollars. All guarantee requests
must be submitted via our help desk within twenty-four hours.
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